Ashfield Gas Ltd — Privacy Policy

1. Who we are

Ashfield Gas Ltd ("we", "us", "our") is the data controller for the personal information described in this policy. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered address: Unit 1 Alexander Court, Hazelford Way, Newstead Village, Nottinghamshire, NG15 0DQ
Telephone: 07535 322291 / 07897 966445
Email: enquiries@ashfieldgas.co.uk
Website: https://ashfieldgas.co.uk

2. What personal data we collect

We only collect personal data that you choose to give us directly. The sole way we collect personal data through our website is via the Contact Us form. When you submit this form, we collect:

• Your name
• Your phone number
• Your email address
• The content of your message

We do not use the contact form, or any other part of the website, to collect any other personal information such as payment details. Where our website uses cookies (including analytics cookies), please see our separate Cookie Policy for details.

3. How we use your personal data

We use the information you submit through the contact form for one purpose only: to respond to your enquiry.

Specifically, when you submit the form, your details are sent by email to our enquiries inbox so that a member of our team can read your message and contact you back.

We do not use your contact details for marketing purposes, and we do not add you to any mailing list or newsletter as a result of contacting us.

4. Our legal basis for processing

Under UK GDPR, we rely on the following lawful basis to process the personal data you submit through the contact form:

• Legitimate interests (Article 6(1)(f)) — it is in our legitimate interest, and yours, to respond to enquiries you have chosen to send us about our services. We do not believe this use overrides your rights and freedoms, as the data is used only for the purpose you provided it.

Where applicable, and if we ever change how we use your data, we will rely on your consent (Article 6(1)(a)) and will ask for it explicitly at the point of collection.

5. Who we share your data with

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

Your enquiry is sent via email to our own inbox. Your data may also be processed by third-party service providers who support our IT infrastructure on our behalf, such as our website hosting provider and email provider, acting strictly as data processors under contract.

We may also disclose your data where required to do so by law, or to protect our legal rights.

6. International transfers

Where any of our service providers (such as our website host, form provider, or analytics provider) store or process data outside the UK, we take steps to ensure appropriate safeguards are in place, such as the use of UK adequacy regulations or standard contractual clauses.

7. How long we keep your data

We keep the personal data submitted via the contact form only for as long as is necessary to deal with your enquiry and any reasonable follow-up correspondence, after which it is deleted or archived securely. We recommend reviewing and deleting old enquiry emails periodically as part of good data hygiene.

8. Cookies

Our website uses cookies, including analytics cookies. Full details of the cookies we use, their purpose, and how to manage them are set out in our separate Cookie Policy.

9. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request erasure of your personal data
• Object to or restrict our processing of your personal data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at enquiries@ashfieldgas.co.uk.

If you are not satisfied with how we have handled your personal data, you have the right to complain to the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.

10. Data security

We take appropriate technical and organisational measures to protect the personal data you provide us against unauthorised access, loss, or misuse.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Ashfield Gas Ltd, Unit 1 Alexander Court, Hazelford Way, Newstead Village, Nottinghamshire, NG15 0DQ
Email: enquiries@ashfieldgas.co.uk
Telephone: 07535 322291 / 07897 966445